Cross Border E-Commerce Operation Senior Executive

Chi Tiết Tuyển Dụng

Mô Tả Công Việc

I. Job Overview 

- This position is responsible for the end-to-end day-to-day operational execution for the international cross border e-Commerce products as well as co-ordinate with internal/external stakeholders/ third parties to maintain hyper care and the operational excellent all the time to all customers of SEKO Vietnam.

II. Roles and Responsibilities   

- Responsible and co-ordinate with head of products, Customer Service (CS) team and stakeholders to create a lean end-to-end operational process for the international cross border e-Commerce products. 

- Responsible and co-ordinate with the stakeholders/third parties to execute a day-to-day operation tasks such as the Omni parcel system update, pick-up planning/ shipments processing at parcel level i.e. counting/labelling/ scanning, consolidating...etc. at warehouse/airport as well as co-ordinate with stakeholders/ 3rd parties to get e-commerce shipments/parcels completed the customs formality and uplifted onto the aircraft timely and safety. 

- Responsible for the new customer on-boarding smoothly with support from CS and regional teams.

- Engage customers and provide customer service, track, and trace.

- Proactive action for problem solving and/or raise it to higher managers timely for proper support.

- Daily / weekly reporting to head of product/ project lead for shipments progress/ milestones and pending issues if any.

- Handle additional tasks assigned by direct Manager or functional team.

Địa điểm làm việc:

- Tầng 8, tòa nhà The Six8, 24-26 Phan Đình Giót, Phường 2, Quận Tân Bình, TP. Hồ Chí Minh

Yêu Cầu Ứng Viên

III. Education and Experience requirements  

- Bachelors degree holder in Global Supply Chain, Logistics or Transportation is preferred.

- Minimum 02 years experience in similar roles or industry ( Cross-border E.com, Express) ·       Good understanding and experience in the operation process and operation execution for the international cross-border e-Commerce products (B2C, C2C).

- Good Project management and stakeholder management skills.  

IV. Job Skills, Personality and Competencies for this position 

- Independent, strong leadership, team spirit, highly adaptable, good self-starter.

- Flexible, hands-on, able to work under pressure, detail-oriented with strong analytical and problem-solving skills, can meet tight deadlines.

- Strong communication and interpersonal skills

- Proficiency in Microsoft Office Excel, Word and PowerPoint

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