Giám Sát/ Trưởng Ca Vip Service Manager

Chi Tiết Tuyển Dụng

Mô Tả Công Việc

- Team Management: Lead, mentor, and evaluate the performance of the VIP service team.

- Assign tasks, schedule shifts, and resolve any issues that may arise.

VIP Customer Service: 

- Build and maintain strong relationships with VIP customers through regular communication, understanding their individual needs and preferences. 

- Handle VIP customer inquiries and complaints promptly, efficiently, and professionally. 

- Propose promotional programs and new services to increase revenue from VIP customers.

- Quality Assurance: Closely monitor the quality of service at all customer touchpoints.

- Suggest improvements to enhance service quality.

- Reporting: Prepare regular reports on team performance and the effectiveness of promotional programs.

Địa điểm làm việc:

- Quận Đống Đa, Hà Nội

Yêu Cầu Ứng Viên

- At least 1 year of management experience in customer service in E-gaming/casino.

- Experience in team management and customer relationship building.

- An speak Korean/ or can speak Chinese.Ability to handle challenging situations quickly, flexibly, and effectively.

- Ability to lead, inspire, and motivate the team..

Quyền lợi và Chế độ

Phúc Lợi

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