Chi Tiết Tuyển Dụng

Mô Tả Công Việc

- Manage the day-to-day operations and ensure delivery of all client KPIs and targets.

- Develop and implement strategies to optimize operational efficiency, including process improvements, resource allocation, and workforce management.

- Responsible for monitoring agents in terms of quality and quantity to meet operational requirements from Clients.

- Making sure all team members are actively involved and work closely to achieve team and individual KPIs.

- Conduct regular one-on-ones with direct reports to review individual performance, and the performance of their team and offer ongoing developmental coaching.

- Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner.

- Participate in cross-functional meetings to review information received from operational support functions and partner to define action plans that resolve issues and drive continuous improvement.

- Provide Activity Report as Team performance report daily, weekly, and monthly basis.

- Attending Weekly Meetings with Clients to share insights and highlights of operations.

- Attending to ad-hoc tasks as assigned by the Senior Operation Manager/General Manager or Client.

Địa điểm làm việc:

- SCETPA Building, 19A Cong Hoa, Phường 12, Quận Tân Bình, TP. Hồ Chí Minh

Yêu Cầu Ứng Viên

- Minimum 2 years of experience as an Operations Manager or in a similar role.

- Fluency in Korean (equivalent to TOPIK 5) is mandatory.

- Proficiency in English communication is an advantage.

- Experience in E-Commerce, Retail is preferred.

- Strong leadership skills with the ability to motivate and inspire a diverse team.

- Excellent analytical and problem-solving abilities, with a track record of driving process improvements and achieving operational efficiency.

- In-depth knowledge of contact center operations, including workforce management, quality assurance, and performance metrics.

Quyền Lợi và Chế Độ

Phúc Lợi

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